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Lifetime Warranty

ORO is covered by a LEGAL WARRANTY and a LIFETIME WARRANTY on the frame, and below, you will find all the warranty-related information.

TERMS AND DURATION OF THE LIFETIME WARRANTY:

  • After the 2-year legal warranty period has elapsed, Hersh Bike srl offers a lifetime warranty on the ORO frame.
  • Hersh offers a 2-year legal warranty for the fork and painting.
  • For all other components, please refer to the brand distributor’s warranty.
  • The warranty is non-transferable and limited to the first buyer.

CONDITIONS TO OBTAIN THE LIFETIME WARRANTY ON THE FRAME:

  • Within 30 days of purchase, complete the “lifetime warranty” form below in its entirety and submit it.
  • Upon receiving the form and data, Hersh Bike srl will verify all information and send the lifetime warranty certificate to the email address provided.
  • Print the warranty certificate and keep it along with the proof of purchase and the warranty and maintenance booklet that was provided with the frame.
  • Follow all maintenance vouchers found in the booklet by consulting a professional.
  • For each maintenance voucher, send a photo of the bike and the stamped voucher from your dealer to the email address¬†warranty@hersh.it

THE LIFETIME WARRANTY ON THE FRAME EXPIRES:

  • If all the above-mentioned conditions “conditions to obtain the lifetime warranty on the frame” are not met.

THE WARRANTY DOES NOT COVER:

  • Material abuse/fatigue
  • Normal wear and tear
  • Improper assembly
  • Corrosion
  • Improper maintenance
  • Damage/failures caused by impacts or accidents
  • Modifications made to the frame, fork, or other components
  • Installation of components, parts, or accessories originally not intended or incompatible with the bicycle at the time of sale
  • Labor costs for part replacement or conversion

HOW TO FILE A LEGAL OR LIFETIME WARRANTY CLAIM:

  • Contact your dealer or HERSH BIKE srl by sending an email to warranty@hersh.it with photos of the warranty certificate, product, proof of purchase, frame code (found by scanning the QR code under the bottom bracket or in the maintenance and warranty booklet), and a description of the problem.
  • You will be contacted for any clarifications.
  • After analysis by Hersh Bike srl, in the case of construction or material defects, repair/replacement will occur with the same model or a similar one. In case of doubt about the nature of the defect, Hersh may offer a discount on the replaced material. In case of problems not due to construction or material defects or lack of complete information, the warranty will not be valid.

Register your warranty

    (find it by scanning the QR code under the bottom bracket or on the warranty and maintenance booklet)
    Photo proof of purchase (receipt or invoice)