Lifetime Warranty
ORO is covered by a LEGAL WARRANTY and a LIFETIME WARRANTY on the frame, and below, you will find all the warranty-related information.
TERMS AND DURATION OF THE LIFETIME WARRANTY:
- After the 2-year legal warranty period has elapsed, Hersh Bike srl offers a lifetime warranty on the ORO frame.
- Hersh offers a 2-year legal warranty for the fork and painting.
- For all other components, please refer to the brand distributor’s warranty.
- The warranty is non-transferable and limited to the first buyer.
CONDITIONS TO OBTAIN THE LIFETIME WARRANTY ON THE FRAME:
- Within 30 days of purchase, complete the “lifetime warranty” form below in its entirety and submit it.
- Upon receiving the form and data, Hersh Bike srl will verify all information and send the lifetime warranty certificate to the email address provided.
- Print the warranty certificate and keep it along with the proof of purchase and the warranty and maintenance booklet that was provided with the frame.
- Follow all maintenance vouchers found in the booklet by consulting a professional.
- For each maintenance voucher, send a photo of the bike and the stamped voucher from your dealer to the email address warranty@hersh.it
THE LIFETIME WARRANTY ON THE FRAME EXPIRES:
- If all the above-mentioned conditions “conditions to obtain the lifetime warranty on the frame” are not met.
THE WARRANTY DOES NOT COVER:
- Material abuse/fatigue
- Normal wear and tear
- Improper assembly
- Corrosion
- Improper maintenance
- Damage/failures caused by impacts or accidents
- Modifications made to the frame, fork, or other components
- Installation of components, parts, or accessories originally not intended or incompatible with the bicycle at the time of sale
- Labor costs for part replacement or conversion
HOW TO FILE A LEGAL OR LIFETIME WARRANTY CLAIM:
- Contact your dealer or HERSH BIKE srl by sending an email to warranty@hersh.it with photos of the warranty certificate, product, proof of purchase, frame code (found by scanning the QR code under the bottom bracket or in the maintenance and warranty booklet), and a description of the problem.
- You will be contacted for any clarifications.
- After analysis by Hersh Bike srl, in the case of construction or material defects, repair/replacement will occur with the same model or a similar one. In case of doubt about the nature of the defect, Hersh may offer a discount on the replaced material. In case of problems not due to construction or material defects or lack of complete information, the warranty will not be valid.