{"id":332,"date":"2023-10-04T17:27:46","date_gmt":"2023-10-04T15:27:46","guid":{"rendered":"https:\/\/orocycle.com\/warranty\/"},"modified":"2023-11-20T10:30:49","modified_gmt":"2023-11-20T09:30:49","slug":"lifetimewarranty","status":"publish","type":"page","link":"https:\/\/orocycle.com\/en\/lifetimewarranty\/","title":{"rendered":"Lifetime Warranty"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">ORO is covered by a LEGAL WARRANTY and a LIFETIME WARRANTY on the frame, and below, you will find all the warranty-related information.<\/p>\n\n<p class=\"wp-block-paragraph\">TERMS AND DURATION OF THE LIFETIME WARRANTY:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>After the 2-year legal warranty period has elapsed, Hersh Bike srl offers a lifetime warranty on the ORO frame.<\/li>\n\n\n\n<li>Hersh offers a 2-year legal warranty for the fork and painting.<\/li>\n\n\n\n<li>For all other components, please refer to the brand distributor&#8217;s warranty.<\/li>\n\n\n\n<li>The warranty is non-transferable and limited to the first buyer.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">CONDITIONS TO OBTAIN THE LIFETIME WARRANTY ON THE FRAME:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Within 30 days of purchase, complete the &#8220;<strong>lifetime warranty<\/strong>&#8221; form below in its entirety and submit it.<\/li>\n\n\n\n<li>Upon receiving the form and data, Hersh Bike srl will verify all information and send the lifetime warranty certificate to the email address provided.<\/li>\n\n\n\n<li>Print the warranty certificate and keep it along with the proof of purchase and the warranty and maintenance booklet that was provided with the frame.<\/li>\n\n\n\n<li>Follow all maintenance vouchers found in the booklet by consulting a professional.<\/li>\n\n\n\n<li>For each maintenance voucher, send a photo of the bike and the stamped voucher from your dealer to the email address\u00a0<a href=\"mailto:warranty@hersh.it\">warranty@hersh.it<\/a><\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">THE LIFETIME WARRANTY ON THE FRAME EXPIRES:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>If all the above-mentioned conditions &#8220;conditions to obtain the lifetime warranty on the frame&#8221; are not met.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">THE WARRANTY DOES NOT COVER:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Material abuse\/fatigue<\/li>\n\n\n\n<li>Normal wear and tear<\/li>\n\n\n\n<li>Improper assembly<\/li>\n\n\n\n<li>Corrosion<\/li>\n\n\n\n<li>Improper maintenance<\/li>\n\n\n\n<li>Damage\/failures caused by impacts or accidents<\/li>\n\n\n\n<li>Modifications made to the frame, fork, or other components<\/li>\n\n\n\n<li>Installation of components, parts, or accessories originally not intended or incompatible with the bicycle at the time of sale<\/li>\n\n\n\n<li>Labor costs for part replacement or conversion<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">HOW TO FILE A LEGAL OR LIFETIME WARRANTY CLAIM:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Contact your dealer or HERSH BIKE srl by sending an email to <a href=\"mailto:warranty@hersh.it\">warranty@hersh.it<\/a> with photos of the warranty certificate, product, proof of purchase, frame code (found by scanning the QR code under the bottom bracket or in the maintenance and warranty booklet), and a description of the problem.<\/li>\n\n\n\n<li>You will be contacted for any clarifications.<\/li>\n\n\n\n<li>After analysis by Hersh Bike srl, in the case of construction or material defects, repair\/replacement will occur with the same model or a similar one. In case of doubt about the nature of the defect, Hersh may offer a discount on the replaced material. In case of problems not due to construction or material defects or lack of complete information, the warranty will not be valid.<\/li>\n<\/ul>\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Register your warranty<\/h2>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f346-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"346\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/332#wpcf7-f346-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"346\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f346-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-floating mb-3\">\n   <input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"cf7-nome\" autocomplete=\"given-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name and surname\" value=\"\" type=\"text\" name=\"your-name\" \/>\n   <label for=\"cf7-nome\">Name and surname<\/label>\n<\/div>\n\n<div class=\"form-floating mb-3\">\n   <input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" id=\"cf7-indirizzo\" autocomplete=\"address\" aria-invalid=\"false\" placeholder=\"Residential address\" value=\"\" type=\"text\" name=\"your-address\" \/>\n   <label for=\"cf7-indirizzo\">Residential address<\/label>\n<\/div>\n\n<div class=\"form-floating mb-3\">\n   <input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" id=\"cf7-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/>\n   <label for=\"cf7-email\">Email<\/label>\n<\/div>\n\n<div class=\"form-floating mb-3\">\n   <input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel form-control\" id=\"cf7-phone\" autocomplete=\"tel\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"your-phone\" \/>\n   <label for=\"cf7-phone\">Phone<small class=\"xsmall\">(opzionale)<\/small><\/label>\n<\/div>\n\n<div class=\"form-floating mb-3\">\n   <input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"cf7-serial\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Frame serial number\" value=\"\" type=\"text\" name=\"your-serial\" \/>\n   <label for=\"cf7-serial\">Frame serial number<\/label>\n<small>(find it by scanning the QR code under the bottom bracket or on the warranty and maintenance booklet)<\/small>\n<\/div>\n\n<div class=\"form-floating mb-3\">\n   <input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"cf7-shop\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Store name\" value=\"\" type=\"text\" name=\"your-shop\" \/>\n   <label for=\"cf7-shop\">Store name<\/label>\n<\/div>\n\n<div class=\"form-floating mb-3\">\n<strong><i class=\"bi bi-file-text\"><\/i> Photo proof of purchase<\/strong>\n<input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required\" id=\"cf7-scontrino\" accept=\".jpg,.jpeg,.heic,.png\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"scontrino\" \/>\n<small>(receipt or invoice)<\/small>\n<\/div>\n\n<span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-privacy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">The data you enter will be processed as provided in the <a href=\"\/privacy-policy\/\" target=\"_blank\">privacy policy<\/a><\/span><\/label><\/span><\/span>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>ORO is covered by a LEGAL WARRANTY and a LIFETIME WARRANTY on the frame, and below, you will find all the warranty-related information. TERMS AND DURATION OF THE LIFETIME WARRANTY: CONDITIONS TO OBTAIN THE LIFETIME WARRANTY ON THE FRAME: THE LIFETIME WARRANTY ON THE FRAME EXPIRES: THE WARRANTY DOES NOT COVER: HOW TO FILE A [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-332","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lifetime Warranty - ORO.bicycle<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/orocycle.com\/en\/lifetimewarranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lifetime Warranty - ORO.bicycle\" \/>\n<meta property=\"og:description\" content=\"ORO is covered by a LEGAL WARRANTY and a LIFETIME WARRANTY on the frame, and below, you will find all the warranty-related information. 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